# Latest **URL:** https://community.equiwatt.com/latest.md [Latest](https://community.equiwatt.com/latest.md) · [Categories](https://community.equiwatt.com/categories.md) · [Tags](https://community.equiwatt.com/tags.md) --- ## [Welcome to the equiwatt community!](https://community.equiwatt.com/t/welcome-to-the-equiwatt-community/7)
**Author:** [@system](https://community.equiwatt.com/u/system)\ **Replies:** 2\ **Last updated:** [15 February 2024 18:21 UTC](https://community.equiwatt.com/t/welcome-to-the-equiwatt-community/7 "2024-02-15T18:21:26Z")
Say hello to the equiwatt community, the official discussions site for equiwatt! You’ll find topics on new features, device integrations, development, and general discussions on energy saving, CO₂ reduction and EVs. Yo… --- ## [New Smartmeter fitted](https://community.equiwatt.com/t/new-smartmeter-fitted/716)
**Author:** [@Stephen\_Argles](https://community.equiwatt.com/u/Stephen_Argles)\ **Replies:** 3\ **Last updated:** [22 September 2026 15:48 UTC](https://community.equiwatt.com/t/new-smartmeter-fitted/716 "2026-09-22T15:48:26Z")
Hi, BT have fitted a new Smartmeter and the app tells me that it cannot take half hour readings and no readings for the latest event. How do I correct this? --- ## [Streaks counter "-"](https://community.equiwatt.com/t/streaks-counter/717)
**Author:** [@Rich\_T](https://community.equiwatt.com/u/Rich_T)\ **Replies:** 2\ **Last updated:** [22 September 2026 15:46 UTC](https://community.equiwatt.com/t/streaks-counter/717 "2026-09-22T15:46:33Z")
Halfway through a recent 2hr event my Kasa plugs turned back on again, as the maximum duration is 60mins iirc (aimed at fridge users, and not spoiling contents by leaving the power off for too long) Since I can manage m… --- ## [Stop access to my kasa plugs](https://community.equiwatt.com/t/stop-access-to-my-kasa-plugs/729)
**Author:** [@Darren\_Huntley](https://community.equiwatt.com/u/Darren_Huntley)\ **Replies:** 2\ **Last updated:** [22 September 2026 15:42 UTC](https://community.equiwatt.com/t/stop-access-to-my-kasa-plugs/729 "2026-09-22T15:42:45Z")
How can I stop them from accessing my kasa plugs . Because I have now got no access to their app after renewing access to my smart metre. All I get from the app now is. Whoops! We were unable to opt you into event sc… --- ## [Auto opt in not working](https://community.equiwatt.com/t/auto-opt-in-not-working/721)
**Author:** [@Zach\_Tatumhagger](https://community.equiwatt.com/u/Zach_Tatumhagger)\ **Replies:** 3\ **Last updated:** [22 September 2026 15:31 UTC](https://community.equiwatt.com/t/auto-opt-in-not-working/721 "2026-09-22T15:31:57Z")
Hi guys My account was set to auto opt in and now it has disabled it and says I need a 5 event streak to activate it. What’s the point in having it if it’s not going to work correctly. Any ideas ? Tia --- ## [Reconsent failed](https://community.equiwatt.com/t/reconsent-failed/731)
**Author:** [@Jeremy\_Goff](https://community.equiwatt.com/u/Jeremy_Goff)\ **Replies:** 6\ **Last updated:** [22 September 2026 08:32 UTC](https://community.equiwatt.com/t/reconsent-failed/731 "2026-09-22T08:32:37Z")
So I was asked to reconsent my Smart meter access, which I did so, expecting it to be quick and easy. I even paid to prove my identity. But the process is still incomplete, I can’t participate in events. Furthermor… --- ## [Can not get back into account](https://community.equiwatt.com/t/can-not-get-back-into-account/727)
**Author:** [@user6](https://community.equiwatt.com/u/user6)\ **Replies:** 1\ **Last updated:** [21 September 2026 19:45 UTC](https://community.equiwatt.com/t/can-not-get-back-into-account/727 "2026-09-21T19:45:42Z")
Hi I have been a member for several years and participated in numerous events however, I was asked to confirm my metre details and can now no longer get back into my account. I am constantly taken to the sign up page th… --- ## [Had my smart meter changed](https://community.equiwatt.com/t/had-my-smart-meter-changed/728)
**Author:** [@Daniel\_Milborrow](https://community.equiwatt.com/u/Daniel_Milborrow)\ **Replies:** 3\ **Last updated:** [21 September 2026 17:18 UTC](https://community.equiwatt.com/t/had-my-smart-meter-changed/728 "2026-09-21T17:18:23Z")
Had my smart meter changed and it’s just been connected but now getting this error on next page. Can’t go anything else other than sign out --- ## [Higher usage listed when I exported](https://community.equiwatt.com/t/higher-usage-listed-when-i-exported/730)
**Author:** [@Hashtag](https://community.equiwatt.com/u/Hashtag)\ **Replies:** 1\ **Last updated:** [21 September 2026 17:15 UTC](https://community.equiwatt.com/t/higher-usage-listed-when-i-exported/730 "2026-09-21T17:15:26Z")
It says “higher usage” by the event and gave no points. I used nothing, and exported around 10kw at that time, as I do each day, and have opted in to events. Anyone know why? --- ## [Re-consent smart meter access](https://community.equiwatt.com/t/re-consent-smart-meter-access/726)
**Author:** [@Jonathan\_Darby](https://community.equiwatt.com/u/Jonathan_Darby)\ **Replies:** 6\ **Last updated:** [21 September 2026 17:07 UTC](https://community.equiwatt.com/t/re-consent-smart-meter-access/726 "2026-09-21T17:07:52Z")
I am being asked to swipe to reconnect, which I do, apparently successfully. But the prompt to reconnect remains. I don’t know whether I have been reconnected, and the error is in the prompt, or not. Also I have … --- ## [Invalid MPXN number](https://community.equiwatt.com/t/invalid-mpxn-number/718)
**Author:** [@Rob\_Boulton](https://community.equiwatt.com/u/Rob_Boulton)\ **Replies:** 3\ **Last updated:** [29 August 2026 09:15 UTC](https://community.equiwatt.com/t/invalid-mpxn-number/718 "2026-08-29T09:15:47Z")
Hi, I’ve used equiwatt app for a number of months, I was randomly signed out one day after updating my phone and have been unable to log back into the app. I have entered my address and MPNX/MPAN number checked on both… --- ## [Loss of access to data on N3RGY portal](https://community.equiwatt.com/t/loss-of-access-to-data-on-n3rgy-portal/725)
**Author:** [@user5](https://community.equiwatt.com/u/user5)\ **Replies:** 2\ **Last updated:** [28 August 2026 10:33 UTC](https://community.equiwatt.com/t/loss-of-access-to-data-on-n3rgy-portal/725 "2026-08-28T10:33:06Z")
Hi been accessing my data on the N3RGY portal using Equiwatt since May 2026. Today I tried to access my data and got the following message. My MPAN is \*\*\*\*9909. “Data collection turned off. Please contact organisation t… --- ## [Webhook "demo trigger" not being received](https://community.equiwatt.com/t/webhook-demo-trigger-not-being-received/724)
**Author:** [@AllanLewis](https://community.equiwatt.com/u/AllanLewis)\ **Replies:** 2\ **Last updated:** [27 August 2026 21:53 UTC](https://community.equiwatt.com/t/webhook-demo-trigger-not-being-received/724 "2026-08-27T21:53:13Z")
Hi, I’m trying to set up webhooks to go to my Home Assistant instance. I’ve sent requests manually (over the internet, not from within my local network) and HA receives and processes them correctly. However, when clicki… --- ## [Cannot opt in - why?](https://community.equiwatt.com/t/cannot-opt-in-why/723)
**Author:** [@user4](https://community.equiwatt.com/u/user4)\ **Replies:** 1\ **Last updated:** [27 August 2026 16:12 UTC](https://community.equiwatt.com/t/cannot-opt-in-why/723 "2026-08-27T16:12:48Z")
I have had a email saying I have opted in with another company? Can you tell me who as I am not aware that I have. --- ## [Poor event payout](https://community.equiwatt.com/t/poor-event-payout/722)
**Author:** [@Ash](https://community.equiwatt.com/u/Ash)\ **Replies:** 0\ **Last updated:** [10 August 2026 01:48 UTC](https://community.equiwatt.com/t/poor-event-payout/722 "2026-08-10T01:48:16Z")
Hi I’ve discharged nearly 44kWh into the grid across multiple events (with more still pending), over 3 months On one occasion I was given 20 points (pence) per kWh, but all the others have been 10p/kWh I received a 50… --- ## [N3rgy data access](https://community.equiwatt.com/t/n3rgy-data-access/719)
**Author:** [@Michael\_Spears](https://community.equiwatt.com/u/Michael_Spears)\ **Replies:** 1\ **Last updated:** [3 August 2026 14:48 UTC](https://community.equiwatt.com/t/n3rgy-data-access/719 "2026-08-03T14:48:13Z")
Just tried to download my usage data from n3rgy.com as I do every month and got message: Data collection turned off Please contact organisation that holds your consent --- ## [Gift card not received - seemingly blanked by support](https://community.equiwatt.com/t/gift-card-not-received-seemingly-blanked-by-support/720)
**Author:** [@Marc\_S](https://community.equiwatt.com/u/Marc_S)\ **Replies:** 1\ **Last updated:** [31 July 2026 16:08 UTC](https://community.equiwatt.com/t/gift-card-not-received-seemingly-blanked-by-support/720 "2026-07-31T16:08:51Z")
Exchanged points for M&S card which ‘failed’ points taken but no card. Emailed and had a reply saying they were looking into it, no response for a couple weeks, chased up, no response for a week. Whats the point in this… --- ## [Sign up issue & no events showing](https://community.equiwatt.com/t/sign-up-issue-no-events-showing/714)
**Author:** [@Ash](https://community.equiwatt.com/u/Ash)\ **Replies:** 4\ **Last updated:** [18 May 2026 15:07 UTC](https://community.equiwatt.com/t/sign-up-issue-no-events-showing/714 "2026-05-18T15:07:17Z")
Hi, I signed up for the equiwatt app a couple weeks ago. I provided my details and the sign up process was successful. On the last page I accidentally pressed back, and it took me back a few steps in the sign-up proce… --- ## [Smart meter connection problem](https://community.equiwatt.com/t/smart-meter-connection-problem/706)
**Author:** [@Ninko](https://community.equiwatt.com/u/Ninko)\ **Replies:** 3\ **Last updated:** [14 April 2026 12:24 UTC](https://community.equiwatt.com/t/smart-meter-connection-problem/706 "2026-04-14T12:24:47Z")
Hi, Since connected my smart meter to you 1-2 months ago I’ve had to refresh the connection twice as it randomly stops showing readings in the Equiwatt app. Is there something wrong or is it normal for the Equiwatt to … --- ## [🚀 New ways to earn points!](https://community.equiwatt.com/t/new-ways-to-earn-points/709)
**Author:** [@yasas](https://community.equiwatt.com/u/yasas)\ **Replies:** 0\ **Last updated:** [18 March 2026 17:02 UTC](https://community.equiwatt.com/t/new-ways-to-earn-points/709 "2026-03-18T17:02:57Z")
We’re excited to introduce Streaks and Entries, two new ways to earn more rewards for helping balance the grid. :fire: Streaks Every time you opt in and successfully deliver savings in an event, your streak increases. … --- ## [Kasa compatible plugs](https://community.equiwatt.com/t/kasa-compatible-plugs/705)
**Author:** [@Ninko](https://community.equiwatt.com/u/Ninko)\ **Replies:** 3\ **Last updated:** [23 February 2026 15:03 UTC](https://community.equiwatt.com/t/kasa-compatible-plugs/705 "2026-02-23T15:03:19Z")
Hi, Which Kasa models do you support? Thanks --- ## [Can't connect smart meter](https://community.equiwatt.com/t/cant-connect-smart-meter/702)
**Author:** [@Ninko](https://community.equiwatt.com/u/Ninko)\ **Replies:** 5\ **Last updated:** [30 January 2026 11:43 UTC](https://community.equiwatt.com/t/cant-connect-smart-meter/702 "2026-01-30T11:43:14Z")
Hi, When trying to connect my smart meter it says can’t find a MPAN for this address and to go back and try using your MPAN instead, but I can’t see where I would put my MPAN? Thanks --- ## [When are Loyalty Points awarded?](https://community.equiwatt.com/t/when-are-loyalty-points-awarded/668)
**Author:** [@Rowena\_S](https://community.equiwatt.com/u/Rowena_S)\ **Replies:** 3\ **Last updated:** [19 January 2026 09:55 UTC](https://community.equiwatt.com/t/when-are-loyalty-points-awarded/668 "2026-01-19T09:55:24Z")
Can anyone explain why loyalty points are awarded for participating in some events but not others? --- ## [Address not listed in App](https://community.equiwatt.com/t/address-not-listed-in-app/701)
**Author:** [@user1](https://community.equiwatt.com/u/user1)\ **Replies:** 1\ **Last updated:** [19 January 2026 09:54 UTC](https://community.equiwatt.com/t/address-not-listed-in-app/701 "2026-01-19T09:54:24Z")
Hi, Hoping someone can help with this. I’m trying to get connected up with EquiWatt to monitor energy usage. When I put my property postcode in the app my address is not listed. Checking my bill and National Grid, I can… --- ## [Kasa plug not connecting in app](https://community.equiwatt.com/t/kasa-plug-not-connecting-in-app/679)
**Author:** [@Douglas\_Keith](https://community.equiwatt.com/u/Douglas_Keith)\ **Replies:** 1\ **Last updated:** [14 January 2026 04:23 UTC](https://community.equiwatt.com/t/kasa-plug-not-connecting-in-app/679 "2026-01-14T04:23:58Z")
Hi, the app won’t allow me to register my Kasa plug. Is this a known issue? Also TP-Link have discontinued Kasa plugs. Do the TP-Link Tado plugs work/plans to integrate them into the app? --- ## [Cannot access community via app](https://community.equiwatt.com/t/cannot-access-community-via-app/697)
**Author:** [@MagicHorsey](https://community.equiwatt.com/u/MagicHorsey)\ **Replies:** 0\ **Last updated:** [14 January 2026 04:22 UTC](https://community.equiwatt.com/t/cannot-access-community-via-app/697 "2026-01-14T04:22:08Z")
After scrolling through the help link in the app there is an option to connect to the community. Attempting to log in is being blocked by ORB (Chrome security). Something to do with third-party scripts. shrugs --- ## [Referral link is dead](https://community.equiwatt.com/t/referral-link-is-dead/696)
**Author:** [@MagicHorsey](https://community.equiwatt.com/u/MagicHorsey)\ **Replies:** 0\ **Last updated:** [14 January 2026 04:18 UTC](https://community.equiwatt.com/t/referral-link-is-dead/696 "2026-01-14T04:18:29Z")
https://www.equiwatt.com/referral 404 --- ## [Your meter connection is expired](https://community.equiwatt.com/t/your-meter-connection-is-expired/695)
**Author:** [@Daniel\_Phillips](https://community.equiwatt.com/u/Daniel_Phillips)\ **Replies:** 0\ **Last updated:** [11 January 2026 11:06 UTC](https://community.equiwatt.com/t/your-meter-connection-is-expired/695 "2026-01-11T11:06:10Z")
Error on front page of the app all the time, and no data from smart meter. ‘ Please click here to start re-consent process to continue using equiwatt app.’ Clicking brings up a ‘reconnect’ button, which when pressed ap… --- ## [Equivent duration inconsistency](https://community.equiwatt.com/t/equivent-duration-inconsistency/693)
**Author:** [@Jeremy\_Goff](https://community.equiwatt.com/u/Jeremy_Goff)\ **Replies:** 1\ **Last updated:** [10 January 2026 17:48 UTC](https://community.equiwatt.com/t/equivent-duration-inconsistency/693 "2026-01-10T17:48:34Z")
The Equivent on 6 Jan 2026 was scheduled from 17:00 to 19:00, i.e. 4 half hours or (4x30x60) 7200 seconds. But the Webhook payload stated 3600: Date: 06/01/2026 Start received: 17:01:56 ID: f40ddf6742b7761b0f7df1f65a… --- ## [Am I still connected to Equiwatt?](https://community.equiwatt.com/t/am-i-still-connected-to-equiwatt/485)
**Author:** [@MagicHorsey](https://community.equiwatt.com/u/MagicHorsey)\ **Replies:** 14\ **Last updated:** [12 December 2025 15:52 UTC](https://community.equiwatt.com/t/am-i-still-connected-to-equiwatt/485 "2025-12-12T15:52:53Z")
According to the app I haven’t participated in equivents very much recently: And I’m a little concerned that my connected smart plugs aren’t showing the correct details (i.e. they show as offline): \