# Address not listed in App
**URL:** https://community.equiwatt.com/t/address-not-listed-in-app/701
**Category:** Support
**Created:** [18 January 2026 13:20 UTC](https://community.equiwatt.com/t/address-not-listed-in-app/701 "2026-01-18T13:20:05Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@user1](https://community.equiwatt.com/u/user1)
#### Post date: [18 January 2026 13:20 UTC](https://community.equiwatt.com/t/address-not-listed-in-app/701/1 "2026-01-18T13:20:06Z")
Hi,
Hoping someone can help with this. I’m trying to get connected up with EquiWatt to monitor energy usage. When I put my property postcode in the app my address is not listed. Checking my bill and National Grid, I can see that my meter has a different postcode and the address for that is somewhat odd, “Back of XXX”. When I try that postcode in the app, that address is not listed either. Help!
Jon
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### Author:  [@mahen](https://community.equiwatt.com/u/mahen)
#### Post date: [19 January 2026 09:54 UTC](https://community.equiwatt.com/t/address-not-listed-in-app/701/2 "2026-01-19T09:54:24Z")
Hi Jon, could you please write to us at [hello@equiwatt.com](mailto:hello@equiwatt.com) along with a copy of your energy bill please. We will check on this right away.