# Automatic devices not participating

**URL:** https://community.equiwatt.com/t/automatic-devices-not-participating/280
**Category:** Support
**Created:** [26 April 2023 08:29 UTC](https://community.equiwatt.com/t/automatic-devices-not-participating/280 "2023-04-26T08:29:57Z")
**Posts on this page:** 6
**Page:** 1

<div class="post-metadata">

### Author: ![Ninko](https://community.equiwatt.com/letter_avatar_proxy/v4/letter/n/7c8e57/32.png) [@Ninko](https://community.equiwatt.com/u/Ninko)
#### Post date: [26 April 2023 08:29 UTC](https://community.equiwatt.com/t/automatic-devices-not-participating/280/1 "2023-04-26T08:29:58Z")

</div>

Not sure why but recently it keeps reporting that my automatic devices ain’t participating in events, but I can assure you, they are.

I’ve tried to attach a screenshot, but the button for that doesn’t appear to be doing anything?

Thanks

---

<div class="post-metadata">

### Author: ![Mark\_equiwatt](https://community.equiwatt.com/user_avatar/community.equiwatt.com/mark_equiwatt/32/178_2.png) [@Mark\_equiwatt](https://community.equiwatt.com/u/Mark_equiwatt)
#### Post date: [26 April 2023 11:21 UTC](https://community.equiwatt.com/t/automatic-devices-not-participating/280/2 "2023-04-26T11:21:26Z")

</div>

Hi @Ninko, there is nothing to worry about on that front. We know that your devices are participating automatically. With the recent changes to how we are running equivents, there are still some bits of the app that need to be updated, including this text that you have mentioned. This will be updated in the coming weeks as part of a new app update.

Thanks,

Mark - Team equiwatt

---

<div class="post-metadata">

### Author: ![Ninko](https://community.equiwatt.com/letter_avatar_proxy/v4/letter/n/7c8e57/32.png) [@Ninko](https://community.equiwatt.com/u/Ninko)
#### Post date: [27 April 2023 12:37 UTC](https://community.equiwatt.com/t/automatic-devices-not-participating/280/3 "2023-04-27T12:37:26Z")

</div>

Ah, right, ok thanks.

---

<div class="post-metadata">

### Author: ![John\_Thomas](https://community.equiwatt.com/user_avatar/community.equiwatt.com/john_thomas/32/25_2.png) [@John\_Thomas](https://community.equiwatt.com/u/John_Thomas)
#### Post date: [6 July 2023 13:18 UTC](https://community.equiwatt.com/t/automatic-devices-not-participating/280/4 "2023-07-06T13:18:05Z")

</div>

@Mark_equiwatt

Is this fix still outstanding?

I got “your automatic devices haven’t participated…” for yesterday’s event, event though the plugs were all enabled.

---

<div class="post-metadata">

### Author: ![Ninko](https://community.equiwatt.com/letter_avatar_proxy/v4/letter/n/7c8e57/32.png) [@Ninko](https://community.equiwatt.com/u/Ninko)
#### Post date: [6 July 2023 13:35 UTC](https://community.equiwatt.com/t/automatic-devices-not-participating/280/5 "2023-07-06T13:35:30Z")

</div>

I’m seeing the same thing, although it does say I’m getting points via smart meter. Maybe I’m just not understanding how the system works haha.

---

<div class="post-metadata">

### Author: ![mahen](https://community.equiwatt.com/user_avatar/community.equiwatt.com/mahen/32/12_2.png) [@mahen](https://community.equiwatt.com/u/mahen)
#### Post date: [7 July 2023 11:53 UTC](https://community.equiwatt.com/t/automatic-devices-not-participating/280/6 "2023-07-07T11:53:49Z")

</div>

We’ll be releasing a major UI update next week that addresses this, among other inconsistencies now that majority of events are settled via smart meters. Like @Ninko is saying it says that because we aren’t calculating the points using those devices anymore..but it’s quite misleading.