# Can not get back into account

**URL:** https://community.equiwatt.com/t/can-not-get-back-into-account/727
**Category:** Uncategorized
**Created:** [12 September 2026 11:19 UTC](https://community.equiwatt.com/t/can-not-get-back-into-account/727 "2026-09-12T11:19:56Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![user6](https://community.equiwatt.com/letter_avatar_proxy/v4/letter/u/f1d935/32.png) [@user6](https://community.equiwatt.com/u/user6)
#### Post date: [12 September 2026 11:19 UTC](https://community.equiwatt.com/t/can-not-get-back-into-account/727/1 "2026-09-12T11:19:56Z")

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Hi I have been a member for several years and participated in numerous events however, I was asked to confirm my metre details and can now no longer get back into my account. I am constantly taken to the sign up page then told my address already exists. Can you please help 😞.

Fran

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### Author: ![yasas](https://community.equiwatt.com/user_avatar/community.equiwatt.com/yasas/32/18_2.png) [@yasas](https://community.equiwatt.com/u/yasas)
#### Post date: [21 September 2026 19:45 UTC](https://community.equiwatt.com/t/can-not-get-back-into-account/727/2 "2026-09-21T19:45:42Z")

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Hi @user6

Apologies for the delay in getting back to you, and sorry to hear you’ve been having trouble accessing your account.

We have sent you instructions via email to help you regain access to your existing account.

If you’re still unable to access your account after following the instructions, please let us know and we’ll be happy to help further.