# Cannot opt in - why?

**URL:** https://community.equiwatt.com/t/cannot-opt-in-why/723
**Category:** Uncategorized
**Created:** [14 August 2026 17:45 UTC](https://community.equiwatt.com/t/cannot-opt-in-why/723 "2026-08-14T17:45:05Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![user4](https://community.equiwatt.com/user_avatar/community.equiwatt.com/user4/32/264_2.png) [@user4](https://community.equiwatt.com/u/user4)
#### Post date: [14 August 2026 17:45 UTC](https://community.equiwatt.com/t/cannot-opt-in-why/723/1 "2026-08-14T17:45:05Z")

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I have had a email saying I have opted in with another company?

Can you tell me who as I am not aware that I have.

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### Author: ![yasas](https://community.equiwatt.com/user_avatar/community.equiwatt.com/yasas/32/18_2.png) [@yasas](https://community.equiwatt.com/u/yasas)
#### Post date: [27 August 2026 16:12 UTC](https://community.equiwatt.com/t/cannot-opt-in-why/723/2 "2026-08-27T16:12:48Z")

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Hi there, thanks for getting in touch.

Unfortunately, we don’t have visibility of the other company you may have opted in with, so we’re unable to confirm who this was.

If you’d like to receive event notifications from us again, you can simply opt back in through the app. Once you’ve opted in, we’ll be able to include you in events again.

Hope this helps! 🙂