# Can't connect smart meter
**URL:** https://community.equiwatt.com/t/cant-connect-smart-meter/702
**Category:** Support
**Created:** [21 January 2026 08:46 UTC](https://community.equiwatt.com/t/cant-connect-smart-meter/702 "2026-01-21T08:46:03Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Ninko](https://community.equiwatt.com/u/Ninko)
#### Post date: [21 January 2026 08:46 UTC](https://community.equiwatt.com/t/cant-connect-smart-meter/702/1 "2026-01-21T08:46:04Z")
Hi,
When trying to connect my smart meter it says can’t find a MPAN for this address and to go back and try using your MPAN instead, but I can’t see where I would put my MPAN?
Thanks
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### Author:  [@mahen](https://community.equiwatt.com/u/mahen)
#### Post date: [21 January 2026 09:52 UTC](https://community.equiwatt.com/t/cant-connect-smart-meter/702/2 "2026-01-21T09:52:20Z")
Hi @Ninko, could you please email us a copy of your energy bill with the address & MPAN to [hello@equiwatt.com](mailto:hello@equiwatt.com). We can add your smart meter on our end while we get the above issue fixed.
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### Author:  [@mahen](https://community.equiwatt.com/u/mahen)
#### Post date: [21 January 2026 11:47 UTC](https://community.equiwatt.com/t/cant-connect-smart-meter/702/3 "2026-01-21T11:47:08Z")
@Ninko We have fixed this issue now. Could you please retry and let me know if it works for you now?
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### Author:  [@Ninko](https://community.equiwatt.com/u/Ninko)
#### Post date: [21 January 2026 12:49 UTC](https://community.equiwatt.com/t/cant-connect-smart-meter/702/4 "2026-01-21T12:49:54Z")
I can’t see any difference, it still only allows you to provide your postcode.
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### Author:  [@mahen](https://community.equiwatt.com/u/mahen)
#### Post date: [30 January 2026 11:11 UTC](https://community.equiwatt.com/t/cant-connect-smart-meter/702/5 "2026-01-30T11:11:42Z")
@Ninko Apologies, this was a bug. Could you please update to the latest version? This version will offer a MPAN entry option.
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### Author:  [@Ninko](https://community.equiwatt.com/u/Ninko)
#### Post date: [30 January 2026 11:43 UTC](https://community.equiwatt.com/t/cant-connect-smart-meter/702/6 "2026-01-30T11:43:14Z")
Thanks, that fixed it.