# Gift card not received - seemingly blanked by support

**URL:** https://community.equiwatt.com/t/gift-card-not-received-seemingly-blanked-by-support/720
**Category:** Uncategorized
**Created:** [27 July 2026 07:06 UTC](https://community.equiwatt.com/t/gift-card-not-received-seemingly-blanked-by-support/720 "2026-07-27T07:06:09Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![Marc\_S](https://community.equiwatt.com/letter_avatar_proxy/v4/letter/m/bbce88/32.png) [@Marc\_S](https://community.equiwatt.com/u/Marc_S)
#### Post date: [27 July 2026 07:06 UTC](https://community.equiwatt.com/t/gift-card-not-received-seemingly-blanked-by-support/720/1 "2026-07-27T07:06:09Z")

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Exchanged points for M&S card which ‘failed’ points taken but no card. Emailed and had a reply saying they were looking into it, no response for a couple weeks, chased up, no response for a week.

Whats the point in this app if rewards are not given?

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### Author: ![yasas](https://community.equiwatt.com/user_avatar/community.equiwatt.com/yasas/32/18_2.png) [@yasas](https://community.equiwatt.com/u/yasas)
#### Post date: [31 July 2026 16:08 UTC](https://community.equiwatt.com/t/gift-card-not-received-seemingly-blanked-by-support/720/2 "2026-07-31T16:08:51Z")

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Hi Marc\_S,

We’re sorry for the delay and understand your frustration. We’ve checked your account and can confirm that all three gift card redemptions are showing as completed.

There was a delivery issue with the M&S gift card, but our gift card processor has now resent it successfully.

If you still haven’t received it, please contact us by email so we can escalate the ticket with the gift card provider.

We apologise that this took longer than expected to resolve and appreciate your patience.