# Had my smart meter changed

**URL:** https://community.equiwatt.com/t/had-my-smart-meter-changed/728
**Category:** Uncategorized
**Created:** [15 September 2026 07:53 UTC](https://community.equiwatt.com/t/had-my-smart-meter-changed/728 "2026-09-15T07:53:47Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Daniel\_Milborrow](https://community.equiwatt.com/letter_avatar_proxy/v4/letter/d/7c8e57/32.png) [@Daniel\_Milborrow](https://community.equiwatt.com/u/Daniel_Milborrow)
#### Post date: [15 September 2026 07:53 UTC](https://community.equiwatt.com/t/had-my-smart-meter-changed/728/1 "2026-09-15T07:53:47Z")

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Had my smart meter changed and it’s just been connected but now getting this error on next page.

Can’t go anything else other than sign out

 ![IMG_3222](https://community.equiwatt.com/uploads/default/original/1X/0e142b3b32c8dfe846330851413bd5b1304a1a43.png)

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### Author: ![Rich\_T](https://community.equiwatt.com/letter_avatar_proxy/v4/letter/r/a5b964/32.png) [@Rich\_T](https://community.equiwatt.com/u/Rich_T)
#### Post date: [16 September 2026 13:58 UTC](https://community.equiwatt.com/t/had-my-smart-meter-changed/728/2 "2026-09-16T13:58:33Z")

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I think there’s a problem, cos I’ve not had my meter changed but was asked to re-consent and now I get the same message as you.

Been about 48hrs (and a week since sliding the re-consent button in the app)

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### Author: ![Jeremy\_Goff](https://community.equiwatt.com/letter_avatar_proxy/v4/letter/j/ac91a4/32.png) [@Jeremy\_Goff](https://community.equiwatt.com/u/Jeremy_Goff)
#### Post date: [16 September 2026 19:22 UTC](https://community.equiwatt.com/t/had-my-smart-meter-changed/728/3 "2026-09-16T19:22:05Z")

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Me too

 ![4426](https://community.equiwatt.com/uploads/default/original/1X/e25530c5e83ca3e353da0ec6dbe23f38d5db8136.png)

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### Author: ![yasas](https://community.equiwatt.com/user_avatar/community.equiwatt.com/yasas/32/18_2.png) [@yasas](https://community.equiwatt.com/u/yasas)
#### Post date: [21 September 2026 17:18 UTC](https://community.equiwatt.com/t/had-my-smart-meter-changed/728/4 "2026-09-21T17:18:23Z")

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We’re sorry for the inconvenience caused. We experienced an issue with retrieving smart meter data, which resulted in the message you were seeing.

We’ve now deployed a fix and are monitoring things to make sure everything is working as expected.

Please try again when you get a chance, and let us know if you’re still experiencing any issues.

Thank you!