# Points pending more than 14 days

**URL:** https://community.equiwatt.com/t/points-pending-more-than-14-days/569
**Category:** Support
**Created:** [14 December 2023 11:36 UTC](https://community.equiwatt.com/t/points-pending-more-than-14-days/569 "2023-12-14T11:36:15Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![Karen\_Farrington](https://community.equiwatt.com/letter_avatar_proxy/v4/letter/k/7c8e57/32.png) [@Karen\_Farrington](https://community.equiwatt.com/u/Karen_Farrington)
#### Post date: [14 December 2023 11:36 UTC](https://community.equiwatt.com/t/points-pending-more-than-14-days/569/1 "2023-12-14T11:36:15Z")

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I have read that ESO pay Equiwatt within 14 days. However some of my points have been pending for longer. How long can it take ?

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### Author: ![Derek\_Streets](https://community.equiwatt.com/user_avatar/community.equiwatt.com/derek_streets/32/53_2.png) [@Derek\_Streets](https://community.equiwatt.com/u/Derek_Streets)
#### Post date: [14 December 2023 18:04 UTC](https://community.equiwatt.com/t/points-pending-more-than-14-days/569/2 "2023-12-14T18:04:46Z")

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I now have 6 events waiting for ponts to be verified and issued

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### Author: ![Mark\_equiwatt](https://community.equiwatt.com/user_avatar/community.equiwatt.com/mark_equiwatt/32/178_2.png) [@Mark\_equiwatt](https://community.equiwatt.com/u/Mark_equiwatt)
#### Post date: [19 December 2023 14:51 UTC](https://community.equiwatt.com/t/points-pending-more-than-14-days/569/3 "2023-12-19T14:51:40Z")

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Hi @Karen_Farrington,

As my colleague Mahen explained in another post we can only release the pending points once ESO have settled each event with us and this can take up to 1-2 months from the event date.

So far this week we will only be releasing the points for the event that happened on the 16th of November.

Thanks,

Mark - Team equiwatt

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### Author: ![Karen\_Farrington](https://community.equiwatt.com/letter_avatar_proxy/v4/letter/k/7c8e57/32.png) [@Karen\_Farrington](https://community.equiwatt.com/u/Karen_Farrington)
#### Post date: [26 December 2023 15:23 UTC](https://community.equiwatt.com/t/points-pending-more-than-14-days/569/4 "2023-12-26T15:23:00Z")

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Hi

thank you for your reply. I was just confused because this information wasn’t easy to find!! In fact one of your posts states that you receive payment within 14 days.

Regards

Karen

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### Author: ![Mark\_equiwatt](https://community.equiwatt.com/user_avatar/community.equiwatt.com/mark_equiwatt/32/178_2.png) [@Mark\_equiwatt](https://community.equiwatt.com/u/Mark_equiwatt)
#### Post date: [2 January 2024 12:09 UTC](https://community.equiwatt.com/t/points-pending-more-than-14-days/569/5 "2024-01-02T12:09:53Z")

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Hi @Karen_Farrington, not a problem.

Apologies for any confusion. We have been working on updating the app text to make it clearer. Thanks, Mark - Team equiwatt