Monthly draw entry

#1

I I have noticed over the last months that I have not been added to the draw.

I have 80 points this month but 0 draw entrys

Thanks

#2

Hi @Stephen_C,

Thank you for getting in touch with us.

I have passed this issue onto my colleagues to investigate further.

Thank you for bringing this to our attention and apologies for any inconvenience caused.

All the best,

Mark - Team equiwatt

#3

Any news Mark?

Same problem for this month.

Thanks

#4

Hi @Stephen_C,

Apologies for the delay in getting back to you.

I have followed up on this with my colleagues so that I can share an update with you as soon as I have one.

All the best,

Mark - Team equiwatt

#5

Same again this month, any news?

3 equivalents zero entry.

Any one else has the problem?

Screenshot_2025-01-30-18-03-55-565_com.equiwatt.equiwattapp
Screenshot_2025-01-30-18-03-55-565_com.equiwatt.equiwattapp1080×2340 215 KB

#6

Hi @Stephen_C,

I have raised this with the tech team and they have confirmed that this is a UI bug which means that your entries aren’t not being displayed but are still be registered.

They have confirmed that this has been fixed and will be included in the next app update.

Apologies for any inconvenience caused.

All the best,

Mark - Team equiwatt

#7

Still not working , 28th Feb 3 and 4 march not showing on my account.
App updated 19th Feb according to play store

#8

Same issue here, I never get any participation points? Also today the app wouldn’t let me in, so I reinstalled it, it treated me like a new customer signing up and then had data from previous events there, but points had gone to zero :slightly_frowning_face:!
I tried to reply on here and then got into the verification loop of doom before finally getting back here. Hurrah!

#9

I agree it’s a nightmare

Nice GUI but full of bugs, old app worked ok