Really!!
Broken for 1 day, 17th and 19th march ok
not according to my utility app
Hi @Stephen_C,
Thank you for getting in touch with us.
The reason that your energy supplier may be able to retrieve readings for that day when we have been unable to is due to the way we communicate with your smart meter.
Energy suppliers and third parties (e.g. our data partner N3rgy) use different communication protocols on the smart meter network (DCC), so your data may appear fine to a supplier while returning errors for third parties.
Although suppliers are obliged to ensure meters are working correctly for all users of the smart meter network, they often seem to only test that a meter is working for their purposes.
If we are consistently unable to retrieve your readings then please let us know as we can speak to N3rgy to see if they can help us resolve the situation.
All the best,
Mark
My wife has said it’s not worth the effort participating any more.
Too many problems on the app.
Can you pay what you owe me please?