After receiving quite a bit of feedback from many of you suggesting that you would like us to give you more notice of when equivents are happening we have made some updates which we wanted to share with you.
For any of you that have taken part in our National Grid DFS events, these updates will be very familiar to you already.
What’s Changing?
From now on we will be giving you advanced notice for some equivents. (Please note: We will also still be running equivents without any advanced notice as before. For these events you will still be awarded points via any connected smart devices)
For advance notice events, your points will only be calculated via your smart meter, which means you will need half-hourly data to participate and get rewarded for taking part manually.
Any Kasa plugs or EVs you have connected to equiwatt will still be automatically switched off, however, all your points will be awarded via your smart meter and not the devices themselves.
How will it work?
When we run an advance notice equivent, you will receive a notification via the app ahead of time, informing you when the next event will be. The amount of notice will vary but we will try to let you know at least the day before.
To take part in the equivent, you will simply need to tap the notification when it appears and opt into the equivent via the in-app pop-up that appears when you log in to your account.
If you can’t take part in the event or the timing is inconvenient, simply select the opt-out option in the pop-up.
Once you have opted in, you will see a confirmation message and the time and date of the upcoming event on the home screen of the app, just in case you need a reminder.
If you have any questions or feedback, let us know!