Can't connect smart meter

Support
#1

Hi,
When trying to connect my smart meter it says can’t find a MPAN for this address and to go back and try using your MPAN instead, but I can’t see where I would put my MPAN?

Thanks

#2

Hi @Ninko, could you please email us a copy of your energy bill with the address & MPAN to hello@equiwatt.com. We can add your smart meter on our end while we get the above issue fixed.

#3

@Ninko We have fixed this issue now. Could you please retry and let me know if it works for you now?

#4

I can’t see any difference, it still only allows you to provide your postcode.

#5

@Ninko Apologies, this was a bug. Could you please update to the latest version? This version will offer a MPAN entry option.

#6

Thanks, that fixed it.

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