Hi,
Recently all of my Kasa plugs keep going offline in the equiwatt app but are fine in their own app?
Same problem for me. I have signed in multiple times but they keep showing offline in the Equiwatt app after a short period. Please fix it quickly. Having bought the Kasa plugs for Equivents it would be good if it worked.
Same here, disconnected until I hear from the company
Hi @here,
Our engineering team are aware of an issue with the TP-Link Kasa integration and are currently looking into it.
As soon as we have an update, we will let you know.
We apologise for the inconvenience and appreciate your patience as we investigate further.
All the best,
Mark - Team equiwatt
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This problem still exists!
Any updates?
Hi @Ninko,
Apologies for the delay in getting back to you.
My colleagues have informed me to say that they have investigated the issue and have asked if you can try disconnecting your Kasa account and then reconnecting it to see if that resolves the problem.
There was a bug that they found, which they believe caused the issue, but this should now be resolved.
Please let us know if you need any further support or have any other questions.
All the best,
Mark - Team equiwatt
And once AGAIN, Kasa plugs all report being offline again! It’s starting to get a bit old now.
Hi @Ninko,
Thank you for getting in touch with us.
Please can you confirm if you disconnected your Kasa account from the equiwatt app before re-adding it after our previous fix?
I have raised a new ticket to ask my colleagues to take a look at this again for you.
I appreciate your frustration with this recurring issue, I have asked my colleagues to take a look as soon as they can.
Thank you for your patience.
Mark - Team equiwatt
I did indeed disconnect and re-add my Kasa account, it had been fine until I noticed just now that they are all offline again.
Thanks
Hi @Ninko,
Ok thank you for confirming.
I have asked my colleagues to take a look. Once I have an update, I will let you know.
Thank you for your patience.
Mark - Team equiwatt