Hi been accessing my data on the N3RGY portal using Equiwatt since May 2026. Today I tried to access my data and got the following message. My MPAN is ****9909.
“Data collection turned off. Please contact organisation that holds your consent”
Hi there, could you please check the n3rgy Consumer Portal to confirm whether your consent is still active? You can check this here: n3rgy data - accessing smart energy data
We only have read-only access to your smart meter data, based on the consent you provided when connecting your meter.
We’re unable to switch data collection on or off or make any changes to your n3rgy permissions. If your consent is showing as active but you’re still seeing the “Data collection turned off” message, please let us know and we’ll be happy to raise this with n3rgy for you.
Hi yes my consent was still in place and since I posted N3RGY support have sorted the issue. I’ve asked if they can improve their error trapping to provide a more pertinent error as it was nothing to do with consent from Equiwatt.