Just tried to download my usage data from n3rgy.com as I do every month and got message: Data collection turned off
Please contact organisation that holds your consent
Hi Michael_Spears,
Would you mind checking your n3rgy Consumer Portal to see whether your consent is still active? n3rgy data - accessing smart energy data
We only have read-only access to your smart meter data, based on the consent you gave when you connected your meter. We’re not able to switch data collection on or off or make changes to your n3rgy permissions.
If everything looks active but you’re still seeing the message, please let us know and we’ll be happy to raise it with n3rgy for you.