Hi, BT have fitted a new Smartmeter and the app tells me that it cannot take half hour readings and no readings for the latest event.
How do I correct this?
BT do not fit SmartMeters, it does not supply electricity or gas, it is a communications company.
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My apologies. I meant BG not BT
No worries! 
After a new smart meter is fitted, it can take up to 72 hours for us to start receiving the data.
If it’s been longer than that and you’re still not seeing any readings, just let us know and we’ll be happy to take a look.
Thanks for your patience!