The app is showing unable to get 30 minute readings from meter, tried to disconnect MPAN but keeps coming up with an error ‘unable to withdraw consent please try later’, have tried many times still same error, have restarted phone all to no avail
Hi, @Derek_Streets, apologies for not getting back to you sooner, we are short-staffed as my colleagues are still on holiday. I have raised this issue to our tech team and they are currently working on a fix. I will provide you with further instructions once the issue is resolved.
Thanks for your patience and for being part of equiwatt community.
Please do let me know if you have any further questions.
Hi @Derek_Streets, can you please add your MPAN and connect the smart meter to the equiwatt App now?
Please note: Sometimes it may take up to 5 days for the data to come through.
Let me know if this works for you.
All OK now thanks very much