When are Loyalty Points awarded?

Support
#1

Can anyone explain why loyalty points are awarded for participating in some events but not others?

#2

Hi @Rowena_S,

After an event, we need to verify your energy savings with NESO who run the events. Until this is done the points will appear as ‘pending’ in the app. As soon as NESO have verified your savings, we release the points to your account.

This process can take up to 30 days but we aim to release points for 1 month in the first couple of weeks of the following month. For example, points earned in March will be added to your account in the first couple of weeks of April.

All the best,

Mark - Team equiwatt