Dear equiwatt Community,
It has come to our attention that some TP-Link Kasa KP115 smart plugs are exhibiting behaviour where they switch themselves on and off repeatedly.
We understand the concern this may cause, especially the potential impact on connected appliances. As your safety is our top priority, please monitor your plugs for suddenly turning on and off. If you are worried about the issue occurring with your TP-Link Kasa KP115 smart plugs, we would recommend disconnecting it from your appliances as soon as possible.
If you have any questions related to this matter, please do not hesitate to reach out to us at support@equiwatt.com. Our team is ready to assist you in addressing any concerns you may have. Additionally, if you redeemed the smart plug from us and wish to request a replacement plug, we are happy to provide one.
Alternatively, if your plug has already developed this fault then you can contact TP-Link directly at rma.uk@tp-link.com and they will provide you with a replacement plug free of charge.
We apologise for any inconvenience this may have caused and appreciate your understanding as we work to resolve this issue promptly. Your feedback is invaluable to us, and we are committed to ensuring the reliability and performance of the equiwatt app and supported devices.
Thank you for your continued support.
All the best,
Mark
Team equiwatt